Frequently Asked Questions

    Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (262)968-2507.

1. What are the Hospital hours?

   Our hospital is open Monday, Wednesday, Friday from 8:00am to 5:00pm; Tuesday from 8:00am till 7:00pm; and Thursday 8:00am till 6:00pm. We are closed Saturdays and Sundays.   

2. Why are you closed on Saturdays?

    In order to provide exceptional care for your pets, we feel strongly that the doctors and staff at our clinic live a well balanced life.  Veterinary medicine has one of the highest incidences of professional "burn-out" and high staff turnover.  Allowing our doctors and staff to enjoy some regular, well-deserved rest with their families provides a healthy enviroment in which to offer excellent care for your pets.

3. What if I can't get time off work to come during the business day?

    We provide conveninant appointments two evenings a week.  We also provide day-admit service for a modest fee.  Your pet can spend the day with us, recieve the treatments needed and go home when you are done with work.

4. Do I need to have an appointment?

    Yes, patients are seen by appointment.  Emergencies are always a priority.

5. What forms of payment do you accept?

     Cash, Check, Mastercard, Visa, American Express, Discover and Care Credit

6. When can I make payments?

    Payment is required at the time of service.

7. At what age can I have my pet spayed or neutered?

   Spaying or neutering can be done at approximately 4-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

8.  What is the pre-anesthetic blood screening?

   This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to increase the safety of the anesthetic procedure and assess your pet's ability to heal following surgery.

9. How long do the sutures stay in after my pet's surgery?

   Procedures involving sutures require them to be removed in 14 days following the surgery.

10.  Should I let my pet have at least one litter of puppies or kittens prior to being spayed?

    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

11. Do you do pet boarding?

   We do not offer boarding services as the town ordenances are very restrictive in these matters.