More Info

  • In Case of an Emergency

    In the event of an emergency during our normal office hours please call ahead if possible and proceed directly to our practice.

    For after hour emergencies, we advise that you contact the Wisconsin Veterinary Referral Center at 1-866-542-3241. They are located at 360 Bluemound Road, Waukesha Wi, near the Waukesha County Airport.

  • Our Location And Map

    We are located on Hwy 18, just east of the intersection of Hwys 18 and 83.

    From I 94: Exit # 287 "Hwy 83"   -  Take Hwy 83 south to Hwy 18 (about 3 miles). Turn left (east) onto Hwy 18. We are located about 1/2 mile east of Hwy 83, on the north side of the street.

    From Waukesha: Take Hwy 18 west to Wales. We are located on the north side of the street, about 1/2 mile east of Hwy 83.

    Below is a link to mapquest:

    Go to mapquest to see our map

  • Hospital Policies

    Appointment Policy

    To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

    For your convenience, day-admit appointments are available. A day-admit means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to admit your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for your animal. Once the doctor is done, we will give you a call to go over the findings and to give you discharge instructions.

    For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

    Patient Arrival Policy

    For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

    Payment Policy

    We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, and personal checks.

  • Frequently Asked Questions

    Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (262)968-2507.

    1. What are the Hospital hours?

    Our hospital is open Monday, Wednesday, Friday from 8:00am to 5:00pm; Tuesday from 8:00am till 7:00pm; and Thursday 8:00am till 6:00pm. We are closed Saturdays and Sundays.

    2. Why are you closed on Saturdays?

    In order to provide exceptional care for your pets, we feel strongly that the doctors and staff at our clinic live a well balanced life.  Veterinary medicine has one of the highest incidences of professional "burn-out" and high staff turnover.  Allowing our doctors and staff to enjoy some regular, well-deserved rest with their families provides a healthy enviroment in which to offer excellent care for your pets.

    3. What if I can't get time off work to come during the business day?

    We provide conveninant appointments two evenings a week.  We also provide day-admit service for a modest fee.  Your pet can spend the day with us, recieve the treatments needed and go home when you are done with work.

    4. Do I need to have an appointment?

    Yes, patients are seen by appointment.  Emergencies are always a priority.

    5. What forms of payment do you accept?

    Cash, Check, Mastercard, Visa, American Express, Discover and Care Credit

    6. When can I make payments?

    Payment is required at the time of service.

    7. At what age can I have my pet spayed or neutered?

    Spaying or neutering can be done at approximately 5-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

    8.  What is the pre-anesthetic blood screening?

    This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to increase the safety of the anesthetic procedure and assess your pet's ability to heal following surgery.

    9. How long do the sutures stay in after my pet's surgery?

    Procedures involving sutures require them to be removed in 14 days following the surgery.

    10.  Should I let my pet have at least one litter of puppies or kittens prior to being spayed?

    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.